Size guide
Refund Policy
Refund Policy
1. [Store Name] offers a refund policy to ensure customer satisfaction. We understand that circumstances may arise where a refund is necessary, and we are committed to addressing each request fairly and efficiently.
2. Refund Requests: Customers have the right to request a refund within [X] days of the original purchase. Refund requests must be submitted in writing through our customer service, including relevant information about the purchase and the reason for requesting the refund, by email [SUPPORT EMAIL].
3. Eligibility Criteria: Refund requests will be evaluated individually and are subject to the following eligibility criteria: a) Defective products or services: If a purchased product or service is defective or does not meet the promised specifications, the customer is entitled to a full refund. b) Cancellations or returns: If the customer wishes to cancel an order before it is shipped or return an intact product, the customer will be reimbursed for the full purchase amount. c) Other cases: If the customer presents a valid reason for requesting a refund, it will be evaluated individually and a fair decision will be made.
4. Refund Processing: Once a refund request is received, our customer service team will review it and make a decision within a reasonable time frame. If the refund is approved, it will be made through the same payment method used for the original purchase.
5. Exclusions: The refund policy does not apply to the following cases: a) Products or services that have clearly been used or damaged by the customer. b) Products or services that are no longer eligible for refund due to the expiration of a specific period of time.
6. Policy Changes: We reserve the right to modify or update our refund policy at any time. Any changes will be communicated to customers through our website or other means of communication.
If you have any questions or concerns regarding our refund policy, please feel free to contact our customer service by [SUPPORT EMAIL].